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Frequently Asked Questions
Shipping Questions
How are my shipping charges calculated?
Standard shipping and handling charges within the U.S. are based on your order total. Those charges are:
Orders totaling: Please add:
$0.00–$9.99 $4.95
$10.00–$19.99 $5.95
$20.00–$29.99 $6.95
$30.00–$49.99 $7.95
$50.00–$74.99 $8.95
$75.00–$99.99 $9.95
$100.00–$199.99 $10.95
$200.00–$299.99 $20.00
$300.00–$399.99 $30.00
$400.00–$499.99 $40.00
$500.00 and above 10% of order
For Rush shipping, an additional charge based on the shipping method you select will be added to the shipping and handling charge listed above. Those charges are as follows: Third Day, Add $15.95; Second-Day Air, Add $17.95; Next Day, Add $19.95.
When will my order ship?
Orders placed after 12 pm EST Monday-Friday will be processed on the next business day. Orders placed on Saturday or Sunday will be processed the following Monday. If you need to expedite an order, please call our customer service department at (800) 444-1144 ext. 2. Please have your order-confirmation information available. Shipping and handling charges will be added.
eBook Questions
What is a Standard eBook?
A Standard eBook is the same as a printed book, just delivered to you instantly as an uneditable PDF file that is priced several dollars less than the printed book.
What is an Enhanced eBook?
An Enhanced eBook has more features than a Standard eBook: the pages may be emailed, manipulated on an IWB, written on digitally and read aloud by embedded Adobe software, and is priced the same as the print version.
What is in the Lorenz Educational Press eBook Library?
The LEP eBook Library has almost 1,000 different titles (in Standard and enhanced formats) of our current print titles as well as some titles that are no longer in print.
How do I download my eBook once purchased?
Once your eBook purchase is complete, you will see this information at the bottom of the Receipt page:

You will have seven days to download all files associated with your eBook. Some eBook products may include additional file formats: (.PPT, .WAV, .ZIP, etc.) please make sure to download each one.
Return Policy
General Return Policy
All merchandise to be returned must have prior authorization from The Lorenz Corporation and adhere to the stipulations listed below. Upon receipt of the request, a return-order number will be sent to you. This number should appear on the outside of each return box. Following these procedures will ensure prompt and accurate credit to your account. The following items are non-returnable:
  • Recorded products
  • Opened Software
  • Software and eBook downloads
  • Out-of-print items
How do I secure a Return Authorization?
Please fax or email the following information:
  • Quantity, Lorenz product number, and the title of the merchandise to be returned
  • Reason for return (See return codes below)
  • Copy of product invoice, invoice number, or sales order number (located on packing slip)
  • Name, email, and phone number of the person requesting the return.
Fax to 937-223-2024, or email to Service@Lorenz.com

Return Codes
  1. Wrong item received
  2. Wrong item ordered
  3. Damaged
  4. Duplicate order
  5. Did not order
  6. Defective
  7. Other- please specify
  8. Before requesting a return, please note that: All returned items must have been purchased directly from The Lorenz Corporation. All returned materials must be in like-new condition and returned postpaid. Products with store stickers, stamps, or price markings cannot be accepted and will be returned at the customer's expense. If a return is unauthorized or improperly documented, The Lorenz Corporation may refuse the return.
Digital Product Questions
What are your Software and System Requirements for IWB Software and MINI Downloads?
No additional software is required – the provided CD or download contains the necessary Flash player.

Windows
  • 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
  • Microsoft® Windows® XP (32-bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32-bit), Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit)
  • Internet Explorer 7.0 and above, Mozilla Firefox 4.0 and above, Google Chrome, Safari 5.0 and above, Opera 11
  • 128MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory.
Mac OS
  • Intel Core™ Duo 1.33GHz or faster processor
  • Mac OS X v10.6 or v10.7
  • Safari 5.0 and above, Mozilla Firefox 4.0 and above, Google Chrome, Opera 11
  • 256MB of RAM; 128MB of graphics memory
Android
  • ARMv7 processor with vector FPU, minimum 550MHz, OpenGL ES 2.0, H.264 and AAC HW decoders
  • Android™ 2.2, 2.3, 3.0, 3.1, 3.2, and 4.0
  • 256MB of RAM
  • Android web browser
Why am I not able to view product sample pages or an IWB sample lesson?
To view product sample pages, you must have Adobe Reader installed.



  Click to download


To view and use an IWB sample lesson, you must have Adobe Flash Player installed.



  Click to download


Note: IWB Products contain the necessary Flash Player; sample lessons do not.

How long will it take to download my product?
Download speeds vary. Larger file sizes (such as full Interactive Whiteboard Products) will take longer to download than an eBook, ePacket, or IWB MINI. Download speeds are also based on such variables as: time of day, type of internet connection, connection speed, available memory and age of computer, network connection, etc.
How do I open and use my IWB Download or MINI Download?
Ordering for Your School or Organization
Can I use a Purchase Order?
Yes. Simply fax your organization's purchase order to 937-223-2042. Or you can shop on the website, and add items to your shopping cart as normal. Click on the shopping cart icon at the top right corner of the screen. Once on the Shopping Cart screen, click on the "Print to Purchase Order" button at the bottom of the page. You can then complete the necessary information and fax us this page.
Where can I obtain a copy of LEP's W9?
Our most recent W9 is located here.
You can also find the link at the bottom of the Shopping Cart Page.
Can my organziation place a tax-exempt order on your website?
Yes. You must fax your Exemption Form to 937-223-2042. Then, on the Shopping Cart Page, enter your Tax Exempt number into the blue box marked "Tax Exempt #", and click Submit.
Bids and Contracts
If your purchase requires a formal bid, please add The Lorenz Corporation to your bid list as well as your approved vendor list. Written requests for bids and quotes can be sent to:

Lorenz Educational Press
Attention: Bid Department
P.O. Box 802
Dayton, OH 45401
Phone: 800-444-1144 x2
Fax: 937-223-2042
Research Based Documentation
Research Based Documentation for Show What You Know® Publishing Test-Prep Materials
Click on your state to view Research Based Documentation for our Test-Preparation materials

Common Core State StandardsColoradoFloridaOhioTexasWashington
Federal Funding Questions
Where can my organization get funding for your products?
Publication Submissions
How do I submit new material for possible publication?
We are always pleased to review new materials for possible publication. Lorenz Educational Press is currently looking for new and creative content for classroom teachers in grades 3-8. We welcome materials covering the core subject areas as well as any other materials that can be related to educational standards.

All submissions should include a cover letter describing the targeted grade level and content areas covered in the material. Please also be sure to include all relevant contact information.

Manuscripts should be free of any cpoyrighted material. Lorenz Educational Press purchases material on a flat-fee basis and does not pay royalties.
Please direct all submissions to the following address:

Lorenz Educational Press
ATTN: Submissions
P.O. Box 802
Dayton, OH 45401

Enclose a large, self-addressed, stamped envelope if you want us to return your materials in case we are unable to publish them. If you do not, the submitted copy will be destroyed.

Thank you for thinking of Lorenz Educational Press as a possible home for your creative work.
Copyright/Permissions
Can I copy a product or part of a product?
Please check the copyright notice on the product you wish to copy.

If a product does not specifically state that it is reproducible, no part of the materials may be reproduced, distributed, or transmitted in any form or by any means without prior written consent of Lorenz Educational Press.

If a product, or portion of a product, is reproducible, copies can be made for the teacher's specific classroom setting only. This permission may not be transferred, sold, or given to any additional or subsequent users of this product. Reproduction of the materials for resale is prohibited.

Please note that Show What You Know® products may not be reproduced, distributed, or transmitted.

Where can I find the copyright notice on your products?
  • In books, the copyright notice can be found within the first few pages.
  • Flash cards include this statement on the first or last card.
  • Interactive Whiteboard products include this information in the user guide.
  • The location of the copyright notice on other products may vary.
  • Please contact us at Copyright@Lorenz.com if you cannot find the copyright notice.
Can I use a product or a portion of a product in my book, movie, commercial, etc.?
If you would like to use any portion of our materials in your own project/product, you must obtain written consent.
How can I request permission to copy non-reproducible materials or to use any of your materials in my project?
If you would like to obtain permission to use our materials in any way outside of the permission granted in the copyright notice, you may submit your request in writing in the following ways:
  • Email: copyright@Lorenz.com
  • Fax: 937-223-2042
  • Mail: Box 802, Dayton, OH 45401-0802

When submitting a permission request, be sure to include:
  • The title, author, product code number, and ISBN (if available) of our product
  • Your name, the name of your school/organization (if applicable), and complete contact information (address, phone number, and email address)
  • The specific page numbers, text, figures, images, etc. to be used
  • A description of your intended use of the material
How long will it take to process my request?
You will typically receive a written response within 15-20 business days. If you are working with a deadline, please submit your request well in advance. Please note that all requests must be submitted in writing.
Terms and Conditions/Privacy Policy
What are your Terms and Conditions?
Conditions of Use, Notices, and Revisions
If you choose to visit any Lorenz Corporation or Show What You Know® Publishing website, your visit and any dispute over privacy are subject to this Notice. Our Privacy Notice will change as our business evolves over time. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. Accessing the websites or entering information after the effective date of a change in this Privacy Notice constitutes your acceptance of the changes.

Copyright and Limitations of Use
Certain information available through this website is the property of Show What You Know® Publishing and is protected by copyright and other intellectual property laws. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate the information received through this website to anyone without the express prior written consent of Show What You Know® Publishing.

Changes in this statement
If we change the Terms of Use in ways that affect the way you use The Lorenz Corporation's websites, we will post those changes in this space to advise you of choices you may have as a result of those changes. Any further questions should be directed to webmaster@lorenz.com.

What is your Privacy Policy?
What this policy covers
This policy covers how we at Lorenz Educational Press and Show What You Know® Publishing treat personal information that we collect and receive through our websites. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. We are committed to protecting your information. We want your experience as a visitor to our websites to be safe, secure, and valuable. We believe that helping you feel comfortable with our information practices will contribute to your ability to effectively use our websites.

Commitment
We will not share your name, email address, or any other information provided on our websites with other people or nonaffiliated companies except to provide products or services that you have requested. You are also free to request that we delete any information that you have submitted.

How information is used
We use information collected on the website to fulfill your requests for product, services, support, contact you, conduct research, and provide anonymous reporting for internal and external clients. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products, services, or support to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

Information automatically collected by our websites
Our servers automatically collect certain non-personally identifiable information, such as your computer's IP address, the type of browser in use, and pages viewed, when you visit our websites. We use this information to understand how visitors navigate through our websites, to enhance your experience while using our websites, and to make the materials we post as valuable to visitors as possible. We do not link this information to personally identifiable information on our website.

Services that require Registration
This site uses registration forms, product order forms, practice test registration forms, and other types of forms. They are used to enable customers to register for services, order products, or request information. The forms collect information, and when a purchase is involved, financial information (i.e., credit card numbers). This information is used to process orders, ship products, and send promotional material. Registration for these services is required to facilitate customization to your individual needs. Your email address and shipping address are necessary for us to fulfill your shopping order or send a product catalog. An email address is required when taking a student practice test, so test score results can be emailed back to you.

Changes in this privacy statement
If we change this privacy statement in ways that affect the personally identifiable information we have collected through our websites, we will post those changes in this space to advise you of choices you may have as a result of those changes. We will also post a notice on our home page that this privacy statement has changed.

Children's Privacy
We do not sell products for purchase by children. We sell children's products for purchase by adults, including educational products. We do provide free interactive online features and activities, and we may provide apps designed for use by children. Children are not required to enter any personally identifiable information in order to use these features, activities, and apps, and we do not knowingly collect personally identifiable information about children.

Cookies
This website may create and access cookies on your computer in order to save user data and provide personalized content.

Questions and compliance
If you have any questions about information submitted you can contact us to discuss our websites and how we use the information that we gather, or if for any reason you feel that we have not completely complied with this privacy statement, please email us at webmaster@lorenz.com.

Third-Party Web Beacons
We use third-party web beacons to help analyze where visitors go and what they do while visiting our Web site. Our service provider may also use anonymous information about your visits to this and other Web sites to improve its products and services and provide advertisements about goods and services of interest to you.

Email Updates/Contact Information
How can I get updates on Specials and New Product information?
Sign up for our email list to gain access to exclusive information including discounts, new product releases, industry news, giveaways, and more!

Remember, we do not sell email addresses or personal information to anyone, and you may unsubscribe at any time by clicking: One Click Unsubscribe

What if my question is not listed here?
If you can’t find what you’re looking for or if you have other questions, please contact our Sales and Service Department:

Mail: Lorenz Educational Press
c/o The Lorenz Corporation
501 East Third Street Box 802
Dayton, OH 45401-0802

Toll-Free: (800) 444-1144 ext. 2
Local: (937) 228-6118
Fax: (937) 223-2042

Email:lep@lorenz.com

© 2014 The Lorenz Corporation. All Rights Reserved.